My streak count is incorrect

Are you experiencing any of the following?

• "I marked my habit from yesterday as complete, and today it does not appear anymore" 
• "I transferred my progress from one device to another and lost my streak" 
• "I traveled to a place with a different time zone and my streak was reset"
  
  

If so, then this article is here to help! If so, then this article is here to help! Here are some possible reasons why your streak count might appear incorrectly

1. Missed days:

If you miss a day of using our app, your streak count will reset to zero. This is the concept of streaks. As long as you use the App on a daily basis, your streak count should be continuous. If you marked a habit as complete and it appears incomplete, this article will help you fix this. 

To fix this, please visit this article: How to mark a previous habit as complete?

2. Backup Restoration:

When restoring a data backup, your progress should be restored to your device. Errors with backup restoration can sometimes interrupt streaks. First, make sure that the data you saved contained the continuous streak. 

If you have issues backing up or restoring the data, this article should help: To fix this, please visit this article: How to Back Up and Restore Progress?

If you’ve completed those steps but the streak data appears incorrectly, please following the guidelines below to send us a streak issue report.

3. Time zone differences: 

Our app tracks your streak based on the time zone you're in. If you travel to a different time zone or change the time zone on your device, your streak count might be affected. 

If this is your case, please following the guidelines below to send us a streak issue report.

4. Technical issues: 

Occasionally, technical issues can cause your streak count to be incorrect. If this is your case, please following the guidelines below to send us a streak issue report.

Streak Issue Report:

In case the above guidelines did not help you solve the issue, we will need to further investigate what happened to your streak. For this investigation to be possible, we need you to reach out to our support team via our in-app bot with the following information:

1. Which day(s) of your streak is(are) missing?
   
   
2. Screen recording of the following:

• From your Home Tab, go to your Golden Triangle (upper right hand corner) > Screenshots of the month view.
  
  
  
  
• From your Home Tab, go to the Routine that has been affected > Screenshot that shows all Habits have been completed on day streak was lost.
  
  

Please note that the details above are needed for the techincal investigation to be successful. Therefore, please make sure to include them in your message to us!